Visitor Services Attendant Wanted at Parks Canada Agency

Duties

Parks Canada’s Visitor Services Attendants speak both French and English, and are often the first person to greet visitors when they arrive at one of our protected places across the country. By offering a warm greeting and a smile, they are laying the foundation for a positive experience through great service.

Visitor Services Attendants respond to visitor needs, process and collect fees and provide information. They also perform routine cleaning of the visitor facilities where they work. Attendant positions may be located at entrance gates, information or visitor centres, and at campground reception centres in PEI National Park or at Green Gables Heritage Place.

Our Visitor Services Attendants are warm and welcoming with excellent verbal communication skills. They are efficient and meticulous when it comes to records and revenue collection. They see an issue through to resolution by involving the appropriate team members. They are also a team player as they actively contribute to a diverse and inclusive workplace that values respect and equality.

STREAM 2:
In addition to the roles described for Visitor Services Attendants, some positions carry supervisory responsibilities. These team members take the lead in the supervisor’s absence, explains work tasks to colleagues, and prepares simple reports for supervisors and managers.

Work environment

Be part of our Parks Canada team on Prince Edward Island, contributing to the enjoyment and protection of world-class destinations.

Find yourself inspired each day by the Island’s beautiful landscapes. The protection of these places is the core of what the Parks Canada team achieves, with care for the culture and environment, and in communicating to our visitors the value of these treasured places.

Diversity and inclusion are at the core of our values. Diverse teams bring different perspectives and creative ideas that benefit our clients, the communities we serve and all of us as colleagues. We welcome applications from individuals with diverse abilities and from all backgrounds and identities.

Intent of the process

The results from this competition may be used to fill positions at PEI National Park and Green Gables Heritage Place in 2023.
A list of qualified candidates will be established, and may be used to fill similar positions of various tenures (temporary, indeterminate, full-time, part-time) and work locations.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

Contact information for 3 references.

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In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
A secondary school diploma (Grade 12) or an acceptable combination of education, training and experience.

Degree equivalency

EXPERIENCE
EX1: Experience working with the public.

EX2: Experience in providing leadership, either when supervising employees or through other means such as mentoring, volunteer work, coaching teams, etc. (STREAM 2 only)

The following will be applied / assessed at a later date (essential for the job)

Bilingual – Imperative (–B/–B)

Information on language requirements

ABILITIES
A1: Carries out tasks in a conscientious, consistent and thorough manner (Attention to Detail)
A2: Recognizes benefit of good service and positive client relationships (Client Focus)
A3: Promotes teamwork in a healthy, positive and productive workplace that allows people to do their best every day (Team Work)
A4: Motivates and influences others and keeps the team focused on work objectives (Leadership) (STREAM 2 only)

PERSONAL SUITABILITY
PS1: Creates the space for meaningful conversation so that information is exchanged openly and understood (Interactive Communication)
PS2: Demonstrates a sound understanding of the situation and selects an appropriate course of action (Exercises Sound Judgement)
PS3: Deals with issues head-on and follows through on commitments (Takes Responsibility) (STREAM 2 only)

The following may be applied / assessed at a later date (may be needed for the job)

ADDITIONAL EXPERIENCE
AEX1: Experience working at a site administered by Parks Canada

OPERATIONAL REQUIREMENTS

• Work shift-work, weekends, and statutory holidays
• Wear a Parks Canada uniform as per the uniform policy and/or dress in period costume as per Parks Canada requirements
• Work and/or travel in varied terrains, weather conditions, isolated locations and by various means of transportation

Conditions of employment

• Reliability security clearance status
• Possession of a valid class 5 Driver’s Licence (PEI National Park Only)
• Valid First Aid & CPR certification

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Candidates who qualified on Process #2021-CAP-PEI-T-RM-OC-041 do not need to reapply.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act, and strives to ensure that our workforce reflects the diverse nature of Canadian society. We encourage women, Aboriginal peoples, persons with disabilities and members of a visible minority group to self-identify in their application.

Only screened in candidates will be contacted for further assessment.

• Written test(s) may be administered.
• Interviews will be conducted.
• Reference checks will be sought.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

Persons who have a priority entitlement as defined by the Parks Canada Agency Priority Policy and Guidelines will be considered first.

Persons who have received pay in lieu of unfulfilled surplus period, a Transition Support Measure (TSM) or an Educational Allowance and are re-appointed to the Parks Canada Agency are required to reimburse an amount corresponding to the period from the effective date of such reappointment or hiring, to the end of the original period for which the TSM and education allowance was paid. Please contact Kim Frost, Human Resources Manager if you are one of these individuals to find out how this applies to your particular situation.

Persons who are in receipt of a Canadian Government Public Service pension and are considering this employment opportunity with the Parks Canada Agency, should contact the PWGSC Public Service Pension Centre (1-800-561-7930) in order to determine the impact of an appointment on their pension benefit entitlements.

We thank all those who apply. Only those selected for further consideration will be contacted.

Job Types: Full-time, Fixed term contract

Salary: $24.39-$26.51 per hour

Schedule:

• 8 hour shift
• Holidays
• Weekend availability

Who can apply: Persons residing or employed in Charlottetown, PE and within a 200 kilometer radius of Charlottetown, PE, extending to, amongst others, North Cape to East Point, PE, Eskasoni, NS, Lower l’Ardoise, NS, Halifax, NS, Kingston, NS, Canso and Pleasant Bay, NS,Chatham, NB, Sussex, NB, Grosse-Île (Îles-de-la-Madeleine), QC.

Application Deadline :  28/11/22

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HOW TO APPLY FOR THE JOB ROLE  

Click Here to Submit your Application on the Company’s Website