Jobs in USA| Jobs in Canada|Vacancies in Europe
Operates within Customer Experience and Operations/CXO and is responsible for all MTN second line support across touchpoints that are related (but not limited to) MTN products & services, billing & account management, credit control, collections, sales, partner & channel support, customer retentions, MNP, Network & Coverage, fraud, device & technical enquiries, etc.
Their purpose includes:
Their purpose includes:
- To provide world-class second line support to all-customer touchpoints
- To respond to inbound calls, outbound service campaigns, managing all tickets/cases/emails received end-to-end
- To provide feedback to both the customer and the originating front-line team/agent
Improved quality of customer support and service provided
• Customer sentiment conversion and increased customer retention
• Improved communication and connection with customers
• Improved efficiency and effectiveness with handling queries and resolving problems
• Enhanced prioritization of customer experience and brand perception
• Increased profit generation
Location : Johannesburg, Gauteng
Application Deadline : 5th September, 2023
