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About us…
Since 1992, Device Technologies has been dedicated to improving patients’ lives through leading edge technology and services, supplying hospitals and healthcare professionals with high-calibre medical solutions from around the world. Over 30 years, Device Technologies has developed a reputation for the quality, dedicated service and ongoing support provided by our people. With HQ in Sydney, the company continues to grow, representing over 200 trusted brands, and employing over 1000 highly skilled staff located across Australia, New Zealand and Asia.
Geared towards optimal performance, our culture is built on empowering our people to achieve their goals, aligning with wider business objectives. We focus on productivity, continuous improvement, career development and leadership nurturing to foster a superior workforce.
The opportunity…
An exciting opportunity exists to join our Customer Service Team as a Customer Service Coordinator, located at our Head Office – Auckland (New Zealand).
We are looking for someone with excellent communications skills, attention to details, and a willingness to learn. We are seeking someone who can really take pride in providing the highest levels of service to our valued customers. This dynamic position is perfect for someone who is passionate about customer service with a view to achieve positive patient outcomes.
Why join us?
- An Auckland based role to join a supportive, friendly, and fun team while enjoying a great organizational culture and employee benefits.
- An opportunity to enter the medical industry, to help improving the patients’ outcome and to learn about the health systems.
- Training on all our systems and enquiry types will be provided.
- Career development within the team or within the broader organisation for the right person
Key Responsibilities
- Primary focus is to provide exceptional Customer Service to both internal and external customers
- Assist other Customer Service team members with their workload of processing customers’ orders while meeting the daily cut off times.
- Attend to customer queries in a timely manner via phone or email.
- Able to work between the hours of 7:30 am to 6:00 pm (a set shift will be assigned- no weekend work)
About you…
At Device Technologies, we succeed through our commitment to four key values:
Delivering Innovation – We encourage and reward fresh ideas and are committed to supporting our people to make change.
Seeking Collaboration – We support each other in our combined mission to help others achieve their goals.
Taking Ownership – We believe in equipping our people to take responsibility and accountability in their roles and trust them to get the job done.
Practising Good Business – Our success is built on a mix of intuition and experience and we foster an environment where all voices are heard and nobody is afraid to make mistakes.
Our ideal candidate for this role aligns with these values.
Experience required:
- 2 years of relevant experience in Customer Service
- Strong attention to details
- Excellent communication skills to communicate effectively with Customers (written and oral)
- Willingness to learn
- You will be using several systems, so familiarity with computers is a must
- Previous experience with ERP systems or data management systems will be highly regarded.
Interested?
To apply for this opportunity, please click on the ‘apply’ button to be redirected to our candidate application portal.
At Device Technologies we are motivated by the opportunity our equipment provides to change people’s lives. We have a clear vision to ensure all our people feel valued and respected, can be themselves and can flourish as contributors to the success of our business.
Our promise is all qualified applicants will receive consideration for employment without regard to diversity of race, gender, sexual orientation, religion, ethnicity, disability, age and all the other wonderful characteristics that make us different.
Please note: Device Technologies will undertake pre-employment checks via Sterling RISQ for the successful candidate to ensure that Device Technologies is meeting legislative obligations and the information a candidate provides is accurate. For all roles, an offer of employment will be subject to the following pre-employment checks: identity check, reference checks, right to work in location (checks for visa holders), police integrity. By proceeding and applying for the role, you acknowledge our hiring process and agree to undertake the required pre-employment checks if successful.
It is also a mandatory requirement for certain roles within our organisation, where the successful applicant may be required to present certifications and/or vaccinations status as per role requirements. Evidence of certificates or vaccination status will be requested during the interview process by management to qualify fit for role and prior to any offer.
Location : Auckland City, Auckland
Application Deadline :18 Jul 2023
