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Summary of Duties…
A Customer Service Manager coordinates the operation of the checkout area in the branch to provide exceptional customer service, ensuring a positive shopping experience and customer loyalty. It ensures compliance with the Company’s programs, while maintaining operational standards.
What you’ll do…
1. Ensures safe work processes and emergency procedures are followed, i.e., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft.
2. Handle customer and Associate concerns and provide guidance as required.
3. Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as providing assistance to outlying registers.
4. Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, safety.
5. Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals, and verifying processes to meet Company guidelines.
6. Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
7. Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front end cash levels and supports process by completing audits on register accuracy.
8. Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.
Minimum skills…
Indicate the minimum competencies required for this position below. If none is indicated, there are no minimum skills.
Age – 16 or older
Skills sought…
Indicate below the optional in-demand skills for this position. If none is indicated, there are no skills sought.
As required by law, Walmart will provide accommodations for associates with disabilities.
Main location…
200 Mb-10 Alt, Flin Flon, MB R8A 0C6, Canada
Location: 200 Mb-10, Flin Flon, MB
Application Deadline: 16th February 2025
