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Full Job Description
12 Month Temporary Full-Time Customer Service Officer position available: Gordon Fetterplace Aquatic Centre
- Access to fitness membership programs
- Attractive Salary + Weekend penalties + Generous leave provisions
- Awesome career progression
Our customer service officers are passionate about service, enjoy creating outstanding customer experiences and building strong relationships within the community at our Leisure Centres. Being the first and last person our members meet, customer service officers are ambassadors and key to creating enjoyable & lasting impressions for the customers.
About us:
We are not your usual, we are upbeat, resourceful and determined. Our staff and community are at the core of what we do, looking for ways to work together and support each other. Naturally welcoming, we share good-natured humour and positivity. We aim to inspire a sense of possibility and create opportunities for all by rolling up our sleeves. Our workplace is agile and flexible, keeping ahead of the times. Be a part of it, let’s get something started.
About the role:
To thrive in this role, you are someone who finds busy environments rewarding, and finds it easy to build and maintain positive relationships with all the people you meet. You are able provide a great customer experience, face to face and over the phone in a high volume fast paced multifunctional environment.
The role will see you meet and greet customers; you will manage the day-to day operation of the front desk including direct customer service, telephone and electronic enquiries, admissions, cash handling and member care.
If you are agile, dynamic and love working with people. If you want to work where every day is a great day for making an impact with customers, than this role is for you.
The facilities that form part of the Leisure Services section include:
- Eagle Vale Central
- Gordon Fetterplace Aquatic Centre
- Macquarie Fields Fitness and Indoor Sports Centre
- Macquarie Fields Leisure Centre
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The successful candidate will demonstrate the following key skills and attributes:
- Experience in providing customer service in a high volume fast paced multifunctional environment
- Experience in a face-to-face and phone based customer service role
- A strong understanding of the principles of excellent customer service
- Experience in cashiering and internal audit requirements
- Highly developed communication and interpersonal skills
- A current Resuscitation Certificate
- A cleared Working With Childrens Check is preferred
- Relevant qualifications in providing excellent customer service in a high volume multifunctional environment
- Willingness to work a roster with early start and late finish shifts, including weekends and public holidays.
- Commitment to living our values of respect, integrity, teamwork, trust and optimism.
- COVID-19 Vaccination or Medical Contraindication Certificate upon commencement.
As a member of our friendly and passionate team, you will receive the following benefits:
- Salary from $1,050.10 per week plus weekend penalty rates + 10.5% superannuation
Weekend penalties include +25% Saturdays, +50% Sundays, and + Public Holiday penalties (when applicable) - Generous leave provisions
- Generous professional development opportunities
- Weekly pay
- Access to the corporate fitness membership program
Key contact: For further information on this position, please contact Rebecca Simson, Leisure Centre Manager on 02 4645 4040.
Applications close: 6 January 2023
Sound like you? Apply now!
Check out our other great employment opportunities in the leisure team on Council’s Career’s page www.campbelltown.nsw.gov.au/Careers
Campbelltown City Council is an Equal Employment Opportunity employer and values the unique contributions of all people. Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds and people with a disability are encouraged to apply.
Council also recognises the skills and attributes of veterans and welcomes applications from ex-service personnel.
Note: Candidates using mobile devices are strongly advised to use a desktop computer to complete the application forms as they require extensive amounts of typing.
Location : Campbelltown NSW
Application Deadline : 6 January 2023
HOW TO APPLY FOR THE JOB ROLE
Click Here to Submit your Application on the Company’s Website
