Representative – Customer Service.Commercial Operations SA at MTN Nigeria

Key Deliverables

• Consumer satisfaction.
• In branded store:
• accountable for cash and stock
• accountable for sales and meeting sales targets
• accountable for stock shortages
• Provide consumer advice and education / share product knowledge
• Manage stock in store:
• Management of shortages.
• Obsolescence
• Promotional stock merchandising
• Manage operations in store:
• Warranties
• Customer cell phone repairs (where applicable)
• Returns
• OBF’s
• Identify issues and resolve
• Communication, in outlet, and with MTN
• Maintain company’s policies and procedures.
• Manage and account for all cash.
• Conduct actual system transactions eg. activations, suspensions, migrations etc.
• Relevant paperwork and documentation.
• General Customer services: turnaround time, queuing time, accuracy, and productivity.

Job Requirements (Education, Experience and Competencies)

Education:

• Minimum of 1-year diploma (May vary in accordance with specific country Opco qualification standards)
• Fluent in English and language of country preferable

Experience:

• Minimum of 2 years’ experience in an area of specialisation; with experience in working with others
• Experience working in a small to medium organization

Head – Big Picture Focus (5)

• Solution Provider – Executes task in relation to tactical plans
• Problem Solver – Learns from others and draws on past experience to solve challenges
• Quality Enabler – Executes on commercial practices and identifies areas of continuous improvement

Heart – Emotionally Intelligent (15)

• Culture and Change Champion – Role models ethical practices by living the MTN values and vital behaviours
• Caring People Employee – Is self-aware and takes accountability own personal development to realise full potential
• Relationship Manager – Champions the MTN brand

Hands – Results Focused (60)

• Results Achiever – Delivers individual results and support team objective
• Operationally Astute – Organizes work to deliver on daily priorities and plans

Authorities

• As per MTN DOA

Collaboration (Formal and Informal Relationships)
Responsibility towards:

• who are they and what do they receive from the incumbent
• direct reports,
• matrix reports,
• key customers,
• key suppliers,
• relations, etc.

Location : Cape Town, Western Cape

Application Deadline : 1st April, 2023 

HOW TO APPLY FOR THE JOB ROLE  

Click Here to Submit your Application on the Company’s Website