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The Pitch.
The Coca-Cola Europacific Partners Contact Centre has the best Customer Service team in the FMCG sector and we have multiple industry awards to prove it! We’ve got passionate teams focused on Customer Experience and an engaging culture centred around our CCEP NZ Values of Stand Together, Keep It Real and Take The Lead. To top it off we have the best known brands in the world to sell to some of the best customers in the country.
The Role
Our Inbound team receive a diverse range of calls in a day – from customers, consumers, employees and members of the public – and need to be on top of their game to provide high levels of customer service for each and every contact. As a Service & Sales Specialist, you’ll be the first response for all our inbound customer contacts, utilising your knowledge and networks to respond to their queries in a timely manner ensuring delivery of our customer promise. Essentially, you’ll be the voice of our company – ensuring our customers and stakeholders have a seamless experience. There’s no weekend work, no cold calling, and you’ll have the opportunity to work with an award-winning Contact Centre. Pretty amazing!
What Do I Need?
Drive, Resilience, and Exceptional People Skills! To be part of the Sales and Service Specialist team you will need great communication skills, be an expert at building relationships and have strong customer service skills. Experience in customer service is a must. You’ll have a proven ability to adapt to the changing demands of a role, and an ability to work with a diverse range of customers and think on your feet. As this is a phone-based role, you’ll need to be comfortable being desk-bound, as well as building rapport with the callers in a short period of time. We want you to demonstrate your ability to work as a team, hit targets and thrive on monthly initiatives.
The Benefits.
You’ll get a competitive salary, plenty of complimentary product, superannuation, company shares, product gifting, life and income protection insurance, as well as free parking onsite in a convenient Mt Wellington location! It doesn’t get much better than that! Most importantly, with our world-famous learning and development environment it is your future that will be invested in – who knows where your CCEP career path will take you!
The Culture.
We’re exceptionally proud to be recognised as one of NZ’s Best Employers for 5 years in a row. If you ask our team what they love about working here, they’ll tell you it’s our people, our brands, and our culture. We have an inclusive work environment, and actively embrace our diversity of people, ideas, talents and experiences. Our vision and values are at the heart of everything we do, and we are committed to creating millions of moments of happiness and possibilities for our employees – just as we are for our customers and our consumers.
Location : Auckland City, Auckland
Application Deadline : 8th October, 2023
